Tower Bridge has two parts to the visit - the Bridge itself and the Victorian Engine Rooms. The visit can commence at either entrance and is fully accessible.
Starting from Tower Bridge, main entrance situated on the north side of the Bridge on the River Thames:
- Step free access from Tower Hill station, walking distance 500 meters
- The access door is around 140cm wide and can be located around the corner from the revolving door
- The ticket office desk has a lowered accessible section on both sides
- Fixed Induction Loops are available at the Ticket Office, North Tower, at the Engine Rooms entrance and in the Shop
- Visitors can borrow wheelchairs - please ask a member of staff
- There is a manual bag search before entering the lifts
- There are no toilets immediately available when entering the attraction through the Ticket Office in the North Tower – adapted toilets are located in the South Tower
- The entrance to the lifts fits a wheelchair comfortably and there is always a member of staff positioned in the lifts situated inside the Bridge who are on hand to help.
- Visitors can access the Engine Rooms from the Bridge by going down a staircase (less than 40 steps) or by using a public lift. The lift comfortably fits one wheelchair. This lift is unattended but does have an audible announcer and the controls for the lift are within reach for a wheelchair user.
- Step free access from London Bridge station, walking distance around 1km
- Step free access from Tooley Street bus stops 47, 343 and 381, walking distance less than 450 meters
- The door opening is around 120cm
- There is a permanent ramp or slope located inside the entrance with a gentle incline - the ramp has a handrail on the right-hand side
- The reception desk is within 10m of the Engine Rooms entrance
- The reception desk has a lowered section that on one side - not visible when coming in
- Visitors can borrow a wheelchair - they are kept near the entrance
- There are accessible toilets designated for customers use less than 30m from the Engine Rooms entrance
- Baby change facilities are located within the accessible toilet - the height of the baby change table once extended is 1m
- The self-guided visit lasts approximately 90 minutes
- Each Gass Floor is 6m long and a member of staff is positioned by the Glass Floor at all times to assist visitors
- A small wooden floor area with a handrail is available on each side of the Glass Floor for visitors who do not wish to walk on the Glass Floor
- Visitors are encouraged to touch the walls, the rivets, the tools and all the elements that were required in the building of the structure.
- Barriers are placed around objects that should not be touched.
- An object-handling table is available in the South Tower (stage 4) for visitors to touch, feel and smell materials used to build the Bridge.
- A six minutes descriptive film with music showing a Bridge Lift is continuously on display in the Engine Rooms
- Interactive games are also available in the Engine Rooms to explain the bascules and the hydraulic system
- Assistance animals are welcome
- Due to the historical nature of the attraction there are changes in lighting conditions throughout the experience. The ticket office, walkways and journey to the Engine Rooms from the South Tower (outside) are lit by natural light. Other areas have atmospheric electric lighting and can be darker in places.
Starting from the Engine Rooms, on the south side of the River Thames, under the Bridge:
Inside Tower Bridge
Welcome Hosts in blue uniforms are available throughout the attraction - please ask them for information and guidance.