Access & accessibility

Visual story

Our visual story is a visual guide through the visitor attraction at Tower Bridge. It is available in two formats for any visitor, including those with additional needs, who may wish to plan their visit in more detail prior to arrival.

Visual story in HTML on this website

AccessAble

Tower Bridge work with AccessAble to provide factual, detailed, accessibility information. You can find all information in our Detailed Access Guides by clicking the AccessAble button below. 

Talk to a BSL interpreter

Tower Bridge has partnered with SignVideo to facilitate the visit of deaf and hard of hearing people who use British Sign Language (BSL).

The Ticket Office and entrance is located on the northwest side of the Bridge.  All visitors must queue on arrival and the queue is located outside, so check the weather in advance. Please wear comfortable shoes for walking up the Towers however, lifts are available.

Tower Bridge can be accessed by bus, tube or train. The accessibility features for public transport can be found on the Transport for London website.

Step-free access

There are two lifts up to the Walkways, one in the North Tower and one in the South Tower.

There’s an external lift to access the Engine Rooms entrance and the Tower Bridge Gift Shop from bridge level to the Thames footpath level. It is located on the southeast side of the Bridge.

Please be aware that due to unforeseen circumstances, lifts may be out of order at short notice. We advise you to contact our bookings team via email at bookings@towerbridge.org.uk or by calling 020 7407 9191 between Monday to Friday from 9am to 5pm. 

Toilets

In the North and South Towers, and the Engine Rooms you can find:

✅ Male toilets

✅ Female toilets

✅ Universal toilets

✅ Step-free accessible toilets 

We do not have Changing Places facilities on-site

The nearest are:

• Tower of London Changing Places facility (700m)
• London Bridge Station Changing Places facility (750m)

Quiet spaces

The two quiet spaces are located in the South Tower. The spaces have multiple uses for prayer or meditation; a space for nursing mothers. The spaces are equipped with a sink, soap, paper towels and a couple of seats and the lights can be dimmed. Please note these do not have step-free access.

Seating

Benches are located in the Towers, Walkways and in the Engine Rooms. Stools are available to be borrowed in both Tower Bridge and Engine Rooms.

Lighting

Due to the historical nature of the attraction there are changes in lighting conditions throughout the experience. The Ticket Office, Walkways and journey to the Engine Rooms from the South Tower (outside) are lit by natural light. Other areas have atmospheric electric lighting and can be darker in places.

During your time at Tower Bridge, you will see Welcome Hosts in blue uniform at each key stage of the visit. They are available to give you guidance and information. Please talk to a member of staff at the Ticket Office entrance if you have a disability that means you are unable to queue - they can arrange priority entry for you.

Free plans of Tower Bridge's layout are available at the Ticket Office and Engine Rooms entrances; these show the location of lifts and the accessible toilets.

Borrow a wheelchair or walking frame

Wheelchairs and rollators/walking frames are available at both Ticket Office and Engine Rooms entrances to borrow for your visit.

Induction loop

Fixed induction loops are available at the Ticket Office, North Tower, at the Engine Rooms entrance and in the gift shop. To use the loop, you will need to switch your hearing aid to the ‘T’ position. 

Braille books

Braille books are available to be borrowed for the duration of the visit from the Ticket Office and Engine Room entrances. They can also be downloaded and printed by following the links below.

Access tool kits

The access tools kits are available within Tower Bridge and Engine Rooms. They contain sensory items that can help to assist visitors who may benefit from distraction, play and sensory management when feeling overwhelmed by the environment or unfamiliar situations. The kits may be useful for visitors who are feeling anxious, over stimulated or suffering from panic attacks. They may also just aid relaxation to get the most enjoyment out of the visit. 

All visitors are welcome to request the kits from our team, who are also available to offer alternative support or advice on the facilities we offer

Animals

Assistance dogs and pets are welcome. We ask that dogs are kept on their lead and supervised at all times during their visit.