When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, your computer or mobile phone. These small amounts of information are known as cookies.
What are cookies?
Cookies are pieces of data created when you visit a site, and contain a unique, anonymous number. They are stored in the cookie directory of your device. Some expire at the end of your website session; others remain on your device for slightly longer.
Cookies do not contain any personal information about you and cannot be used to identify you personally. You may safely turn off cookies on our web site without affecting how our web pages are displayed or function.
How are cookies used?
Cookies are used to improve our website and your experience when using it through, for example:
- measuring how many people are using our web pages, so they can be made easier to use and there's enough capacity to ensure they are fast;
- analysing data to help us understand how people interact with our web pages so we can make them better.
We don’t sell the information collected by cookies, nor do we disclose the information to third parties, except where required by law.
Types of cookies
First party cookies are cookies placed by the specific website visited - the website displayed in the browser’s address bar. In our case that’s www.towerbridge.org.uk. We use one cookie for the CSRF token to protect the Contact Us form.
Linked to third party cookies are cookies placed by a third party website that Tower Bridge’s website provides a link to.
What cookies does Tower Bridge website put on my device?
First party cookies
Our website uses Google analytics to measure how many people are using our web pages and to help us understand how people interact with our web pages so we can make them better. Google uses a cookie to enable us to gather this information.
Our website contains some pages that display a Google map. When viewing these pages Google uses a cookie to store preferences and information.
Our website contains pages that allow you to post to Twitter. This functionality will occasionally use a cookie to facilitate this.
Our website contains pages that allow you to post to Facebook. This functionality will occasionally use a cookie to facilitate this.
Our website contains pages that allow you to post to Instagram. This functionality will occasionally use a cookie to facilitate this.
Our website contains links to the Tower Bridge YouTube channel. This channel (or website) may place a cookie on your device.
Adobe Flash Player cookies
Our website contains flash objects that may place a cookie on your computer.
Our website uses HotJar to help us to understand how people interact with our web pages and allow you to submit feedback about the website.
Linked to third party cookies
Our website contains links to various external websites that may place a cookie on your device.
How to manage your cookies
Web browser cookies
If you wish to restrict or block the cookies which are set by our website, or indeed any other website, you can do this through your browser settings. The 'Help' function within your browser should tell you how.
Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to block cookies on a wide variety of browsers. You will also find details on how to delete cookies from your device as well as more general information about cookies.
Adobe Flash Player Cookies
The Adobe Flash Player, used to provide services to view videos, is also capable of storing information on your device. However, these cookies cannot be controlled through your web browser. Some web browser manufacturers are developing solutions to allow you to control these through your browser, but at the present time, if you wish to restrict or block Flash Cookies, then you must do this on the Adobe website.
The ticket booking facility on the Tower Bridge website is provided by Gantner Ticketing. Please see the statement below for more information on the cookies used by Gantner on this part of the Tower Bridge website:
We use persistent cookies on the Service:
- Third-party cookies. In addition to our own cookies, we may also use various third-parties cookies to enable certain functions of the Service.
We use session cookies on the Service:
- Essential cookies. We may use essential cookies to remember user actions.
- Marketing cookies. We may use marketing (analytic) cookies to track which pages are visited on the Service.
What are your choices regarding cookies
Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.