Ticket Terms and Conditions

A Ticket can refer to entrance to: 

• Tower Bridge
• a guided tour

Ticket holders are referred to in these terms and conditions as ‘Visitors'.

1.1 Tower Bridge is open daily from 09:30 to 18:00 (last admission at 17:00 for the Towers with last admission at 17.30 for the Engine Rooms).  

1.2 Tower Bridge is closed from 24 to 26 December and open from 10:00 on the 1 January.   

1.3 Visitors should refer to www.towerbridge.org.uk for up-to-date opening times.  

2.1 A range of Tickets may be purchased from the ticket office at Tower Bridge on the day of the visit. Alternatively, an eTicket may be purchased in advance at www.towerbridge.org.uk.  

2.2 One Ticket purchased covers one-person entry on a single occasion. Once Visitors have left Tower Bridge, they will need to purchase a new Ticket to re-enter.  

2.3 The attraction at Tower Bridge is in two parts and consists of the Bridge and the Engine Rooms. All Visitors entering Tower Bridge must hold a valid Ticket. If required by any member of staff, Visitors are required to present for inspection a valid Ticket, eTicket or receipt issued at the Ticket Office. Failure to produce a valid Ticket, eTicket or receipt on request may result in refusal of entry or removal from Tower Bridge.   

2.4 Where Ticket prices vary according to age the following provisions apply:  

2.4.1 A person aged 16 years or older is classed as an adult.  

2.4.2 A person aged 5 to 15 years is classed as a child.  

2.5 For children under 5 years no admission fee will be charged.  

2.6 Children under the age of 16 must be accompanied by an adult.  

2.7 The price of Tickets may vary from time to time and the prices advertised are not guaranteed.

3.1 eTickets can be purchased via the Tower Bridge website at www.towerbridge.org.uk.  

3.2 Visitors should check eTickets carefully, as well as any receipt or booking confirmation received after completion of purchase. If there is an error or mistake, they should contact bookings@towerbridge.org.uk immediately. 

3.3 An eTicket does not permit fast track entry to Tower Bridge. Visitors are advised to allow additional time for validating their booking and security checks. 

3.4 eTickets are only valid on the date and time stated. 

3.5 Visitors arriving before their allocated time will have to wait until the time stated on their eTicket before being permitted entry. 

3.6 Visitors can enter Tower Bridge up to twenty minutes after the time on their eTicket. Entry cannot be guaranteed for Visitors arriving after this time. 

3.7 Latecomers may have to wait until capacity is available for them to enter.  

3.8 As far as possible, Visitors will be permitted entry at the time stated on their eTicket. There may be occasions where Tower Bridge staff are required to delay entry in order to manage capacity, for example, during a Bridge Lift.  

3.9 eTickets will be sent via email. The eTicket must be printed or displayed on the Visitor’s smart phone or tablet. If printing, the eTicket must be clearly printed and the barcode and barcode number clearly visible for the eTicket to be valid.  

3.10 eTickets are only for the personal use by the purchaser and their party.  

3.11 No eTicket shall be transferred to or used by a third party unless permission is obtained from Tower Bridge. 

3.12 No eTicket shall be used for advertising, promotions, contests, competitions, or sweepstakes, unless permission has been obtained in advance from Tower Bridge. 

3.13 Tower Bridge reserves the right to cancel eTickets if there is any resale or attempted resale of eTickets.  

4.1 The Community Ticket allows residents of Southwark, Tower Hamlets, and the City of London entry to Tower Bridge for only £1.  

4.2 This offer is only valid for residents of the boroughs of Southwark, Tower Hamlets, and City of London. The postcodes covered are as below:

4.2.1 Southwark: SE1, SE11, SE14, SE15, SE16, SE17, SE19, SE1P, SE21, SE22, SE23, SE24, SE26, SE4, SE5, SE8.

4.2.2 Tower Hamlets: E14, E1W, E2, E20, E3, E8, E9, E98, E77, E1, E15.

4.2.3 City of London (Square Mile) - EC1, EC2, EC3, EC4, WC1, WC2. 

4.3 All adults and students will be required to provide proof of address (clearly displaying a valid postcode) and photo ID in the same name to be eligible for a £1 ticket. 

4.4 Each child (aged 5 to 15) requires a £1 ticket but does not require proof of address or photo ID. An eligible adult must accompany them. A maximum of four children or youths aged 16 to 17 who live with the adult, will be eligible per accompanying eligible adult.  

4.5 Children under 5 receive free entry, but a ticket is required so please book an under 5 ticket.  

4.6 Accepted proof of address must have been issued within the last 12 months and include bank or building society statement, financial statement (e.g., pension or endowment) council tax statement, driving licence, utility bill, benefit statement, City of London Resident Card or other at the discretion of Tower Bridge staff. 

4.7 Accepted photo ID includes passport, photographic driving licence, public transport photo cards, student ID cards, work photo ID cards or other at the discretion of Tower Bridge staff. 

4.8 Standard ticketing terms and conditions apply. 

4.9 The Community Ticket is for individuals and families only. The Community Ticket is not for groups or schools. If you are a community group or school located in Southwark, Tower Hamlets or the City of London (Square Mile), contact the Learning Team by phone 020 7940 8397 or email learning@towerbridge.org.uk. 

4.10 Tickets are intended for use by the purchaser only, are non-transferable and cannot be resold. 

4.11 Tickets cannot be refunded or exchanged for cash. 

5.1 A group is defined as consisting of 15 or more people with a maximum capacity of 60 per time slot, and 120 per group across two time slots.

5.2 All groups are required to pre-book Tickets by emailing bookings@towerbridge.org.uk or by calling +44 (0)20 7407 9191

5.3 Groups must not book tickets online in order to bypass the group booking process or to increase the size of their groups. Any groups suspected of doing this will be refused entry and future group booking requests will be refused.  

5.4 Payment is required a minimum of ten working days in advance and is non-refundable.  

5.5 Tickets may not be used in conjunction with any voucher, promotion, or special offer.

5.6 The group leader should collect their wristband from the ticket office. They will need to produce the booking confirmation reference to gain entry.

5.7 Groups must arrive at the time booked. Entry cannot be guaranteed for groups who arrive late, however staff will do their best to accommodate where possible.

5.8 Groups bigger than 60 will be split across two time slots. Depending on capacity on the day, our Attraction Team may split your group over two time slots even if your group is smaller than this. 

5.9 All groups of children must be supervised by a minimum ratio of one adult per 15 children. 

5.10 Groups of youth visitors aged 16 to 17 years must be accompanied by a minimum of one adult per 30 students. 

5.11 All supervising adults are required to remain with their group throughout the visit and be on hand to take instructions from our team. 

5.12 Groups of more than 30 visitors will be required to split into smaller sections before entering and must remain apart throughout the visit to prevent congestion. 

6.1 The Tower Bridge allows any family taking part in Family Activities on a Family Activity Day at Tower Bridge to attend Family Activity Days free of charge for the next 6 months. Families will receive the Pass when they attend a Family Activity Day and take part in our facilitated Family Activities. 

6.2 The Family Activities Pass is only issued to non-Pass holders.  

6.3 The Pass must be presented at the ticket office, no photos or photocopies will be accepted. If the Visitor arrives at Tower Bridge without their Family Activities Pass and ID, they will be asked to pay the normal admission price. 

6.4 Proof of identity will be requested from the adult(s) named on the Family Activities Pass when repeat visits are made. Accepted ID includes passport, photographic driving licence, public transport photo cards, work photo ID cards or other at the discretion of Tower Bridge. 

6.5 Passes are intended for use by the named Visitors, are non-transferable and cannot be resold. 

6.6 Passes cannot be refunded or exchanged for cash and lost and damaged Passes cannot be replaced. 

7.1 This tour is not fully accessible. This tour takes place in the restricted, operational areas which house the moving parts and mechanisms for raising the Bridge to river traffic. If a Visitor has any access requirements, they should contact +44 (0)20 7407 9191 or bookings@towerbridge.org.uk before booking.  

7.2 Visitors must be of sound health in the event of an emergency evacuation from these areas. The Bascule Chambers are accessed via 115 steep steps: a combination of concrete stairs and metallic spiral staircases. The Chambers are considered confined spaces, located underneath the Bridge and below river level. As such there are no windows and no natural light. The tour includes outdoor spaces, areas which are naturally dirty as part of Bridge operations, uneven floors, and damp and/or cold spaces, which are beneath river level.  

7.3 Tower Bridge staff will accompany Visitors at all times during the tour. 

7.4 All Visitors should wear comfortable footwear (no high heels) and practical, warm clothing.  

7.5 Visitors must be over 14 years old; those aged 14 to 17 years must be accompanied by an adult. 

7.6 Due to the City of London Corporation's statutory obligation to raise Tower Bridge for river traffic with 24 hours' notice, it is possible that booked Bridge Lifts can alter the advertised time of the tour. The effect on timings is likely to be minimal, and Visitors will be contacted at the earliest opportunity via email if their tour is affected. Where the service cannot be provided, ticket holders will be informed, and a full refund given.  

7.7 Where Visitors arrive late for the start of a tour every effort will be made to get them to the group, however, no refunds will be given in the event of staff not being able to add them to the group.  

7.8 Tower Bridge has the right to refuse entry to Visitors who have not complied with these conditions.  

7.9 Tower Bridge can take no responsibility for accidents that may ensue during this tour. 

7.10 All visitors attending a Behind the Scenes Tour must sign the required waiver before they will be allowed to join the tour.

8.1 Any Ticket purchased via a third-party seller can only be refunded through them. Visitors with queries about a Ticket purchased via a third-party seller should contact that seller in the first instance.  

8.2 Visit and entry information provided by third-party seller is for guidance only. Tower Bridge accept no responsibility for the accuracy or veracity of information provided by external parties. 

8.3 Separate terms and conditions apply for third-party sellers who wish to become trade partners. Further information can be provided by contacting via marketing@towerbridge.org.uk. 

9.1 All Ticket types are non-refundable.  

9.2 For standard entry to Tower Bridge, and Quieter Time visits: Where Visitors are unable to use their Ticket, their booking can be transferred to an alternative date and time. Any changes to the visit date must be made in advance of the original visit date.  If the new date and time are known, this can be done via the self-service link on the Ticket email. If they are not yet known, then Visitors should contact bookings@towerbridge.org.uk for assistance. Any changes to date and time will apply to the whole booking, it is not possible to split individual Tickets. Rearranged visits must take place within one year of original booking date. If there is a difference in price between the current Ticket and new Ticket, Visitors will need to pay the difference. No refunds will be given when moving a visit to a lower priced date.

9.3 Guided Tours, Behind-the-Scenes Tours, Behind-the-Scenes Tours with BSL Interpretation, Deaf-led Guided Tours and Guided Tours with BSL Interpretation: If Visitors wish to move the date and time of their tour Tower Bridge will do so if there is space on an upcoming tour currently open for booking at the time the request is processed. However, if the tours are fully sold out, Tower Bridge will not be able to be move or refund the booking. All requests to move bookings must be received in writing to bookings@towerbridge.org.uk in advance of the booked date and time. Requests will be processed within two working days of being received. Any requests to move bookings after the activity has taken place will be refused. If there is a difference in price between the current Ticket and new Ticket, Visitors will need to pay the difference. No refunds will be given when moving a visit to a lower priced date.

9.4 Group visits and Private Guided Tours: Any requests to reschedule a group visit or Private Guided Tour must be received in writing to bookings@towerbridge.org.uk a minimum of 10 working days in advance of the booked tour date. Requests received after this date will be refused. In instances where this service cannot be provided, Ticket holders will be informed, and a full refund given. If there is a difference in price between the current Ticket and new Ticket, Visitors will need to pay the difference. No refunds will be given when moving a visit to a lower priced date.

9.5 In the event of Tower Bridge being closed due to exceptional circumstances a refund may be applicable. Visitors should email bookings@towerbridge.org.uk.  

10.1 Visitors are reminded that from time-to-time parts of Tower Bridge may be closed and certain exhibits may be removed for maintenance or for technical reasons. Tickets will not be refunded, and no compensation will be paid in the event of such closures or removals. 

10.2 Tower Bridge will use its reasonable endeavours to keep Tower Bridge open and operational during published opening hours but reserves the right to close Tower Bridge on any given day, whether for security or any other reason, without notice. 

10.3 Visitors are advised to check www.towerbridge.org.uk before their visit.  

10.4 In the event of such closure, any Tickets issued for use only on the day of closure will be exchanged or refunded by staff at the price paid for them, but no further compensation will be paid. 

11.1 Tower Bridge accepts no liability for any accident, damage or injuries to visitors suffered in any way at Tower Bridge. Visitors attend at their own risk.