Frequently Asked Questions

Yes. We encourage you to purchase your ticket in advance via the website. 

We have recently introduced pre-booked entry time slots, so to guarantee your visit time, it is best to pre-book. 
 

You can purchase your ticket on-site at Tower Bridge’s Ticket Office, located at the main entrance in the North Tower. However, as entry time slots have been introduced, we strongly encourage you to book your ticket in advance.  Please be aware we are only accepting card and contactless payments. 

Your pre-booked online ticket will not offer you fast track entry into Tower Bridge.

Your e-ticket will be checked by our team once you arrive. Please allow additional time for validating your booking and security checks. We suggest you arrive 5-10 minutes before your entry time.

Yes, student and concession tickets are available. These will be redeemed with a valid student/ID card upon arrival. We accept student cards from all over the world.

Yes, we have a great selection of ticket offers including special prices for families. Please note that group sizes are restricted and large groups will be required to split.

Please send you refund request to bookings@towerbridge.org.uk and we will reply to you within 5 working days.  

Please see our full terms and conditions here. 

If you display any symptoms associated with Covid-19, we ask you to refrain from visiting. We will transfer your booking to another day by contacting us at bookings@towerbridge.org.uk

Yes, if you have a ticket to Tower Bridge, you can walk-up and enter at the next available slot. Or if you would prefer you can email bookings@towerbridge.org.uk to book you into a new time slot.

If you have a joint ticket of Tower Bridge and The Monument, we will accept this and refund The Monument part as this attraction is closed until further notice. Contact us in advance at bookings@towerbridge.org.uk, this cannot be done on-site.

When we reopen, our opening hours are 10.30-16.00 with last entry at 15.00. From Monday 20 July, we plan to extend our opening hours from 10.30-19.00 with last entry at 18.00. 

Yes, Tower Bridge is fully accessible. There is lift access taking visitors to all levels in the Towers and Engine Rooms, although currently our lift will only be available for those who require them. This means all visitors can enjoy London’s defining landmark safely. Accessible toilets are also available once inside.

Visit our Accessibility page for more details.

We only allow bags with a size 40cm x 20cm x 25cm inside Tower Bridge. All bags are searched on arrival. We are unable to offer bag storage or a cloakroom on-site.  

Please note as our visitor experience involves leaving Tower Bridge to walk to the Engine Rooms, your bags will be subjected to a second search.

Glass items such as bottles are not permitted near the Glass Floors for health and safety reasons.

If you have any further queries about which items are allowed inside Tower Bridge, contact us prior your visit on +44 (0)20 7403 3761 or email enquiries@towerbridge.org.uk.

Tower Bridge can be accessed by several modes of transport. Please visit our Getting Here page to find the quickest route for your day out.

We do not have a café or restaurant on-site. Tower Bridge is near open spaces such as Potters Field Park, where you can sit down and have your lunch or make a picnic with your family. Otherwise, there are a number of places to eat out in the vicinity. 

Yes, our gift shop is the final part of the visitor experience. We have a selection of exclusive items made by London-based artists. We also have an online shop if you want to browse in advance. 

Yes, we do have free Wi-Fi. Please select ‘Tower Bridge’ and will be connected to the internet.

There is plenty to see near Tower Bridge, including the Tower of London, the View from the Shard, HMS Belfast, and one of the City of London’s most historic attractions, The Monument.

As well as being an iconic landmark, leading tourist attraction and heritage site, Tower Bridge is also a working bridge. It is raised around 800 times each year, so plan your visit to witness the magic.

Ask a member of staff for the best watching spot. We're always happy to help!

Time ticketing has been introduced to manage the capacity inside the Bridge, as well as a one-way visitor route. Our team will supervise all queues at the ticket office, toilets and throughout the attraction.

Clear floor markers and signage is in place at the entrance, toilets, throughout the Bridge and in the gift shop to help manage the visitor flow. 

You are not required to wear either a mask or gloves but you can, if you feel more comfortable doing so.

Yes. There are three toilets available. One accessible toilet in the South Tower, and two in the Engine Rooms. Signage is in place and, and to maintain distancing, there will be a  one-in-one-out system for using the toilets.

If needed, queues for the toilets will be managed by our staff to help you maintain social distancing and avoid any crowding.

Accessible toilets are available to all visitors, with priority for visitors with a disability.

Yes. Members of the same household are allowed to walk together inside Tower Bridge.

Please wash your hands regularly with soap and water, or use hand sanitiser if these are not available. Cover your mouth and nose with a tissue when you cough or sneeze, and put those tissues straight in the bin. Avoid touching your face if your hands are not clean. 

For further information, check the NHS updates: https://www.nhs.uk/conditions/coronavirus-covid-19/

Tower Bridge undergoes strict cleaning throughout the day. We have doubled our usual on-site cleaning team, which will focus on high frequency touch points, such as toilets, the Glass Floors, lift buttons and door handles.

In addition, hand sanitiser dispensers are available for you to use all over the attraction, and our team outside will wear disposable gloves, and sanitise them after each search per group of visitors.

Yes, dogs are allowed inside Tower Bridge but must be kept on leads and supervised at all times.

At busy times, we may restrict the number of dogs allowed into the attraction however assistance dogs will be allowed in at all times.

We offer a great range of guided tours, with which you can explore the Bridge’s iconic structure, current exhibitions and magnificent Victorian Engine Rooms. If you are looking for that something extra special we offer a 'Behind the Scenes' tour, where you will be taken to areas which are usually out of bounds to visitors. Find out more about our tours here.

Our fantastic learning programme offers pupils the chance to explore the history and engineering of this iconic structure and its environment through fascinating hands-on workshops. Visit our learning pages here.