Frequently Asked Questions

Make your trip to Tower Bridge fun and stress-free with our helpful tips and answers to your frequently asked questions. 

Temporary Closure

Can I get a refund for my ticket to Tower Bridge due to the current national lockdown?

For any visitors who had booked any ticket during this closure, we will contact you to give you your options to rebook, receive a voucher or a full refund

I have a ticket booked for one of your tours in a few weeks’ time, will it still go ahead

We will get in touch with anyone whose tour will be cancelled. Our policy to provide you with options to rebook, receive a voucher or a full refund for any tours that we are unable to deliver. We hope you rebook for another day as our tours are usually sell out.

We are continuing to monitor the situation closely. 

I have booked a ticket through a third-party agent, can I still get a refund?

If you have booked a ticket through a third-party agent, please contact them directly.

How long will Tower Bridge remain closed?

We are continuing to monitor the situation closely. You can also subscribe to our newsletter or check our social channels for the latest updates.

Can I book a ticket for later in the year?

Yes, please visit our ticketing page to see what dates are available. We also have gift vouchers available if you don’t have a specific date and time in mind.

We had booked a ticket for Arthur’s Christmas / VIPooch, can we get a refund?

We are sorry to cancel/postpone these events. We will be in touch with you to offer you a full refund. We hope to rollout similar events in the future so please subscribe to our newsletter for our latest updates.

Ticket Information

Can I purchase my ticket in advance?

Yes. We encourage you to purchase your ticket in advance here in order to guarantee your visit time.

Can I purchase my ticket on-site?

You can purchase your ticket on-site at the Ticket Office, located at the main entrance in the North Tower. However, as entry time slots have been introduced, we strongly encourage you to book your ticket in advance.

Please be aware we are only accepting card and contactless payments. 

Does my pre-booked ticket grant me fast track access to Tower Bridge?

Your pre-booked online ticket will not offer you fast track entry into Tower Bridge.

Your e-ticket will be checked by our team once you arrive. Please allow additional time for validating your booking and security checks.

Are student or concession tickets available?

Yes, student and concession tickets are available. These will be redeemed with a valid student/ID card upon arrival. We accept student cards from all over the world.

Do you have any ticket offers/group rates?

Yes, we have a great selection of ticket offers including special prices for families. Please note that group sizes are restricted to 6 people unless you all live together or are in the same support bubble. This is as per the latest Government guidance.

What is your refund policy?

Please send you refund request to and we will reply to you within 5 working days.  

Please see our full terms and conditions

If I get Covid-19 and cannot travel, will you refund me?

If you display any symptoms associated with Covid-19, we ask you to refrain from visiting. We will transfer your booking to another day by contacting us at

I have purchased tickets already but it is not for a specific time or date, can I still visit?

Yes, if you have a ticket to Tower Bridge, you can walk-up and enter at the next available slot. Or if you would prefer you can email to book you into a new time slot.

If you have a joint ticket of Tower Bridge and The Monument, we will accept this and refund The Monument part as this attraction is closed until further notice. Contact us in advance at, this cannot be done on-site.

COVID-19: Health and Safety FAQs

How are you managing social distancing?

Time ticketing has been introduced to manage the capacity inside the Bridge, as well as a one-way visitor route. Our team will supervise all queues and ensure that social distancing is adhered to throughout the attraction.

Clear floor markers and signage is in place at the entrance, toilets, throughout the Bridge and in the gift shop to help manage the visitor flow. 

Will I need to wear a mask and/or gloves when I visit Tower Bridge?

We require all visitors to wear a face covering throughout their visit. Children under 11 and those with certain disabilities will be exempt.

This requirement is based on the latest Government decision for face coverings to be mandatory inside museums and attractions. 

Will your toilets be open?

Yes. There are three toilets available. One accessible toilet in the South Tower, and two in the Engine Rooms. Signage is in place and, and to maintain distancing, there will be a  one-in-one-out system for using the toilets.

If needed, queues for the toilets will be managed by our staff to help you maintain social distancing and avoid any crowding.

Accessible toilets are available to all visitors, with priority for visitors with a disability.

Can I visit with members of my household?

Only members of the same household or social bubble are allowed to visit together.

How can I protect myself and others while visiting Tower Bridge?

Wear your face covering at all times throughout the attraction. Wash your hands regularly with soap and water, or use hand sanitiser if these are not available. Avoid touching your face if your hands are not clean. 

For further information, check the NHS updates:

What cleaning measures are you taking to protect staff and visitors?

Tower Bridge undergoes strict cleaning throughout the day. We have doubled our usual on-site cleaning team, which will focus on high frequency touch points, such as toilets, the Glass Floors, lift buttons and door handles.

In addition, hand sanitiser dispensers are available for you to use all over the attraction, and our team outside will wear disposable gloves, and sanitise them after each search per group of visitors.

Visitor Information

Is Tower Bridge fully accessible?

Yes, Tower Bridge is fully accessible. There is lift access taking visitors to all levels in the Towers and Engine Rooms, although currently our lift will only be available for those who require them. This means all visitors can enjoy London’s defining landmark safely. Accessible toilets are also available once inside.

Visit our Accessibility page for more details.

Can I take my belongings Tower Bridge?

We only allow bags with a size 40cm x 20cm x 25cm inside Tower Bridge. All bags are searched on arrival. We are unable to offer bag storage or a cloakroom on-site.  

Please note as our visitor experience involves leaving Tower Bridge to walk to the Engine Rooms, your bags will be subjected to a second search.

Is there anything I can't take onto the Glass Floor?

Glass items such as bottles are not permitted near the Glass Floors for health and safety reasons.

If you have any further queries about which items are allowed inside Tower Bridge, contact us prior your visit on +44 (0)20 7403 3761 or email

Planning your visit

How do I get to Tower Bridge?

Tower Bridge can be accessed by several modes of transport. Please visit our Getting Here page to find the quickest route for your day out.

Do you have a café or restaurant?

We do not have a café or restaurant on-site. Tower Bridge is near open spaces such as Potters Field Park, where you can sit down and have your lunch or make a picnic with your family. Otherwise, there are a number of places to eat out in the vicinity. 

Do you have a gift shop?

Yes, our gift shop is the final part of the visitor experience. We have a selection of exclusive items made by London-based artists. We also have an online shop if you want to browse in advance. 

Do you have a Wi-Fi?

Yes, we do have free Wi-Fi. Please select ‘Tower Bridge’ and will be connected to the internet.

What else can I see in the area?

There is plenty to see near Tower Bridge, including the Tower of London, the View from the Shard, HMS Belfast, and one of the City of London’s most historic attractions, The Monument.

Does Tower Bridge still open?

As well as being an iconic landmark, leading tourist attraction and heritage site, Tower Bridge is also a working bridge. It is raised around 800 times each year, so plan your visit to witness the magic.

Ask a member of staff for the best watching spot. We're always happy to help!


Are dogs allowed inside the attraction?

Yes, Tower Bridge is one of the few attractions in London that is dog-friendly. For more information, please click here. We ask that dogs are kept on their lead and supervised at all times during their visit.

At busy times, we may restrict the number of dogs allowed into the attraction however assistance dogs will be allowed in at all times.

Special Tours

Do you run tours at Tower Bridge?

We offer a great range of guided tours, with which you can explore the Bridge’s iconic structure, current exhibitions and magnificent Victorian Engine Rooms. If you are looking for that something extra special we offer a 'Behind the Scenes' tour, where you will be taken to areas which are usually out of bounds to visitors. Find out more about our tours here.

Do you offer any special visits for schools?

Our fantastic learning programme offers pupils the chance to explore the history and engineering of this iconic structure and its environment through fascinating hands-on workshops. Visit our learning pages here.

Still have a question? 

Contact us