Frequently Asked Questions

Frequently Asked Questions

Make your trip to Tower Bridge fun and stress-free with our helpful tips and answers to your frequently asked questions. 

Ticket Information

Can I purchase my ticket in advance?

Yes. We encourage you to purchase your ticket in advance here in order to guarantee your visit time.
 

Can I purchase my ticket on-site?

You can purchase your ticket on-site at the Ticket Office, located at the main entrance in the North Tower. However, as entry time slots have been introduced, we strongly encourage you to book your ticket in advance.

Please be aware we are only accepting card and contactless payments. 

Does my pre-booked ticket grant me fast track access to Tower Bridge?

Your pre-booked online ticket will not offer you fast track entry into Tower Bridge.

Your e-ticket will be checked by our team once you arrive. Please allow additional time for validating your booking and security checks.

Are student or concession tickets available?

Yes, student and concession tickets are available. These will be redeemed with a valid student/ID card upon arrival. We accept student cards from all over the world.

Do you have any ticket offers/group rates?

Yes, we have a great selection of ticket offers including special prices for families. Please follow the latest Government guidance when visiting as a group.

What is your refund policy?

All tickets are non-refundable.

If you are unable to visit at your booked date and time, we may be able to transfer your booking to an alternative date. Transfer requests must be made in writing no less than 3 days prior to the original visit date by contacting us at bookings@towerbridge.org.uk

Please see our full terms and conditions

My plans have changed. Can I change my entry time? And what happens if I am late

Before the day
If you would like to change your time-slot before the date of your visit, it’s best to email bookings@towerbridge.org.uk in time so we can move it to a later time-slot. We’ll get back to you Mon-Fri (10am-4pm). Any amendment requests are subject to availability.

On the day (and out of hours)
If you’ve been unable to change your booking and you arrive after your time slot, we will do our best to move your booking to the next available time-slot, subject to availability.

If I get Covid-19 and cannot travel, will you refund me?

If you display any symptoms associated with Covid-19, we ask you to refrain from visiting. We will transfer your booking to another day by contacting us at bookings@towerbridge.org.uk

I have purchased tickets already but it is not for a specific time or date, can I still visit?

Yes, if you have a ticket to Tower Bridge, you can walk-up and enter at the next available slot. Or if you would prefer you can email bookings@towerbridge.org.uk to book you into a new time slot.

If you have a joint ticket of Tower Bridge and The Monument, we will accept this and refund The Monument part as this attraction is closed until further notice. Contact us in advance at bookings@towerbridge.org.uk, this cannot be done on-site.

I have paid but didn't receive an email confirmation/ticket

Please check your spam/junk folder as emails can sometimes find their way there. If you still can't find it, please arrive at the Ticket Office at the time you have booked for - our team will find your reservation in the bookings system.

I have a London Pass/London Explorer Pass, do I need to book before visiting?

London Pass or London Explorer Pass holders will be able to enter at the next available time slot without booking in advance. Please let a member of staff know that you have a Pass. Admission is subject to availability. For further information, please contact your pass provider.

How do I use my National Rail Days Out Guide 2FOR1 offer at Tower Bridge?

If you have a voucher:

To adhere to social distancing measures in place, visitors can only pre-book their tickets online. We currently cannot accept vouchers.

Visit our page on the National Rail Days Out Guide website to register for your promo code. Once received, use that code on our website to book your visit

If you have a promo code:

Our National Rail Days Out Guide 2 FOR1 offer gives you 2 for 1 entry on full price adult tickets to Tower Bridge when you travel by train.  

When booking your tickets, you need to select the ticket type called National Rail Days Out - Two Visitors. You will then be prompted to enter your promo / discount code on the next page where the discount will be applied.  

On the day of your visit please ensure that you bring your Tower Bridge E-tickets (either printed out or on a mobile device) and a valid National Rail train ticket for each visitor using the 2FOR1 offer. If you are unable to produce valid train tickets you will be charged the additional amount to enter the Bridge.   

For further information about the Days Out Guide 2FOR1 offer, including train ticket validity information, see National Rail Days Out Guide FAQs.

COVID-19: Health and Safety FAQs

How are you managing social distancing?

Time ticketing has been introduced to manage the capacity inside the Bridge, as well as a one-way visitor route. Our team will supervise all queues and ensure that social distancing is adhered to throughout the attraction.

Clear floor markers and signage is in place at the entrance, toilets, throughout the Bridge and in the gift shop to help manage the visitor flow. 

Will I need to wear a mask and/or gloves when I visit Tower Bridge?

We encourage all visitors to wear a face covering throughout their visit. Children under 11 and those with certain disabilities will be exempt.

Will your toilets be open?

Yes. There are toilets available. One accessible toilet in the South Tower, and two in the Engine Rooms. Signage is in place and, and to maintain distancing, there will be a  one-in-one-out system for using the toilets.

If needed, queues for the toilets will be managed by our staff to help you maintain social distancing and avoid any crowding.

Accessible toilets are available to all visitors, with priority for visitors with a disability.

How can I protect myself and others while visiting Tower Bridge?

We encourage you to wear a face covering at all times throughout the attraction.

Wash your hands regularly with soap and water, or use hand sanitiser if these are not available. Avoid touching your face if your hands are not clean. 

For further information, check the NHS updates: https://www.nhs.uk/conditions/coronavirus-covid-19/

What cleaning measures are you taking to protect staff and visitors?

Tower Bridge undergoes strict cleaning throughout the day. We have doubled our usual on-site cleaning team, which will focus on high frequency touch points, such as toilets, the Glass Floors, lift buttons and door handles.

In addition, hand sanitiser dispensers are available for you to use all over the attraction, and our team outside will wear disposable gloves, and sanitise them after each search per group of visitors.

Visitor Information

Is Tower Bridge fully accessible?

Yes, Tower Bridge is fully accessible. There is lift access taking visitors to all levels in the Towers and Engine Rooms, although currently our lift will only be available for those who require them. This means all visitors can enjoy London’s defining landmark safely. Accessible toilets are also available once inside.

Visit our Accessibility page for more details.

Can I take my belongings Tower Bridge?

We only allow bags with a size 40cm x 20cm x 25cm inside Tower Bridge. All bags are searched on arrival. We are unable to offer bag storage or a cloakroom on-site.  

Please note as our visitor experience involves leaving Tower Bridge to walk to the Engine Rooms, your bags will be subjected to a second search.

Is there anything I can't take onto the Glass Floor?

Glass items such as bottles are not permitted near the Glass Floors for health and safety reasons.

If you have any further queries about which items are allowed inside Tower Bridge, contact us prior your visit on +44 (0)20 7403 3761 or email enquiries@towerbridge.org.uk.

Planning your visit

How do I get to Tower Bridge?

Tower Bridge can be accessed by several modes of transport. Please visit our Getting Here page to find the quickest route for your day out.

Do you have a café or restaurant?

We do not have a café or restaurant on-site. Tower Bridge is near open spaces such as Potters Field Park, where you can sit down and have your lunch or make a picnic with your family. Otherwise, there are a number of places to eat out in the vicinity. 

Do you have a gift shop?

Yes, our gift shop is the final part of the visitor experience. We have a selection of exclusive items made by London-based artists. We also have an online shop if you want to browse in advance. 

Do you have a Wi-Fi?

Yes, we do have free Wi-Fi. Please select ‘Tower Bridge’ to be connected to the internet.

What else can I see in the area?

There is plenty to see near Tower Bridge, including the Tower of London, the View from the Shard, HMS Belfast, and one of the City of London’s most historic attractions, The Monument.

Does Tower Bridge still open?

As well as being an iconic landmark, leading tourist attraction and heritage site, Tower Bridge is also a working bridge. It is raised around 800 times each year, so plan your visit to witness the magic.

Ask a member of staff for the best watching spot. We're always happy to help!

Dogs

Are dogs allowed inside the attraction?

Yes, Tower Bridge is one of the few attractions in London that is dog-friendly. For more information, please click here. We ask that dogs are kept on their lead and supervised at all times during their visit.

At busy times, we may restrict the number of dogs allowed into the attraction however assistance dogs will be allowed in at all times.

Special Tours

Do you run tours at Tower Bridge?

We offer a great range of guided tours, with which you can explore the Bridge’s iconic structure, current exhibitions and magnificent Victorian Engine Rooms. If you are looking for that something extra special we offer a 'Behind the Scenes' tour, where you will be taken to areas which are usually out of bounds to visitors. Find out more about our tours here.

Do you offer any special visits for schools?

Our fantastic learning programme offers pupils the chance to explore the history and engineering of this iconic structure and its environment through fascinating hands-on workshops. Visit our learning pages here.

Still have a question? 

Contact us