Frequently Asked Questions

Make your trip to Tower Bridge fun and stress-free with our helpful tips and answers to your frequently asked questions.

Ticket Information

Can I purchase my ticket in advance?

Yes. We encourage you to purchase your ticket in advance here in order to guarantee your visit time.

Can I purchase my ticket on-site?

You can purchase your ticket on-site at the Ticket Office, located at the main entrance in the North Tower. However, as entry time slots have been introduced, we strongly encourage you to book your ticket in advance.

Does my pre-booked ticket grant me fast track access to Tower Bridge?

Your pre-booked ticket will not offer you fast track entry into Tower Bridge.

Your e-ticket will be checked by our team once you arrive. Please allow additional time for validating your booking and security checks.

Be aware that queues managed by our trained staff are in place to help you entering the attraction safely. All visitors must queue on arrival.

Can I change the date or time of my booking?

If you need to change the date or time of your visit, please email with your booking details with as much notice as possible. From Mondays to Fridays (10:00 - 16:00), you can also call us at +44 (0)20 7403 3761.

Our team work very hard to get back to every customer as quickly as they can but this could take up to 72 hours.

In the meantime, we ask you that you please do not make a new booking.

Are student or concession tickets available?

Yes, student and concession tickets are available. These will be redeemed with a valid student/ID card upon arrival. We accept student cards from all over the world.

Do you have any ticket offers/group rates?

Yes, we have a great selection of ticket offers including special prices for families. There are also special rates available for groups of 15 or more.

How do I use my National Rail Days Out Guide 2FOR1 offer at Tower Bridge?

If you have a voucher:

Visitors wishing to use the 2FOR1 offer must pre-book their tickets online. We currently cannot accept vouchers.

Visit our page on the National Rail Days Out Guide website to register for your promo code. Once received, use that code on our website to book your visit.

If you have a promo code:

Our National Rail Days Out Guide 2 FOR1 offer gives you 2 for 1 entry on full price adult tickets to Tower Bridge when you travel by train.  

When booking your tickets, you need to select the ticket type called National Rail Days Out - Two Visitors. You will then be prompted to enter your promo / discount code on the next page where the discount will be applied.  

On the day of your visit please ensure that you bring your Tower Bridge E-tickets (either printed out or on a mobile device) and a valid National Rail train ticket for each visitor using the 2FOR1 offer. If you are unable to produce valid train tickets you will be charged the additional amount to enter the Bridge.   

For further information about the Days Out Guide 2FOR1 offer, including train ticket validity information, see National Rail Days Out Guide FAQs.

What is your refund policy?

All tickets are non-refundable.

If you are unable to visit at your booked date and time, we may be able to transfer your booking to an alternative date. Transfer requests must be made in writing no less than 3 days prior to the original visit date by contacting us at

Please see our full terms and conditions

If a train strike disrupts my travel, will you refund me?

As there is on going industrial action across national rail, we understand that this may impact you from visiting. We do not offer refunds but will happily move your visit day or accommodate your late arrival, if possible.

If you would like to move your booking to another day, or time, your booking can be amended by emailing us at We’ll get back to you Mon-Fri (10:00 - 16:00).

If you are late on the day, we will accommodate you as best we can at the Ticket Office on the day.

My plans have changed. Can I change my entry time? And what happens if I am late

Before the day

If you would like to change your time-slot before the date of your visit, it’s best to email in time so we can move it to a later time-slot. We’ll get back to you Mon-Fri (10:00 - 16:00). Any amendment requests are subject to availability.

On the day (and out of hours)

If you’ve been unable to change your booking and you arrive after your time slot, we will do our best to move your booking to the next available time-slot, subject to availability.

If I get Covid-19 and cannot travel, will you refund me?

If you display any symptoms associated with Covid-19, we ask you to refrain from visiting.

We will transfer your booking to another day by contacting us at

I have paid but didn't receive an email confirmation/ticket

Please check your spam/junk folder as emails can sometimes find their way there.

If you still can't find it, please arrive at the Ticket Office at the time you have booked for. Our team will find your reservation in the bookings system.

I have a London Pass/London Explorer Pass, do I need to book before visiting?

London Pass or London Explorer Pass holders will be able to enter at the next available time slot without booking in advance. Please let a member of staff know that you have a Pass. Admission is subject to availability. For further information, please contact your pass provider.

Visitor Information

Is Tower Bridge fully accessible?

Yes, Tower Bridge is fully accessible. There is lift access taking visitors to all levels in the Towers and Engine Rooms, although our lifts will only be available for those who require them. This means all visitors can enjoy London’s defining landmark safely. Accessible toilets are also available once inside.

Important notice: The accessible toilet and baby changing facilities in the South Tower are being refurbished from 9 August to 22 September 2023. During this time, the only accessible toilet and baby changing facilities are located in the Engine Rooms, which is at the end of your visit.

Accessibility information

Can I take my belongings inside Tower Bridge?

We only allow small bags, up to 45cm x 20cm x 25cm, inside Tower Bridge. All bags are searched on arrival. We are unable to offer bag storage or a cloakroom on-site.  

Please note as our visitor experience involves leaving Tower Bridge to walk to the Engine Rooms, your bags will be subjected to a second search.

Is there anything I can't take onto the Glass Floor?

Glass items such as bottles are not permitted near the Glass Floors for health and safety reasons.

If you have any further queries about which items are allowed inside Tower Bridge, contact us prior your visit on +44 (0)20 7403 3761 or email

Planning your visit

How do I get to Tower Bridge?

Tower Bridge can be accessed by several modes of transport. Please visit our Getting Here page to find the quickest route for your day out.

Do you have a café or restaurant?

We do not have a café or restaurant on-site. Tower Bridge is near open spaces such as Potters Field Park, where you can sit down and have your lunch or make a picnic with your family. Otherwise, there are a number of places to eat out in the vicinity. 

Do you have a gift shop?

Yes, our gift shop is the final part of the visitor experience. We have a selection of exclusive items made by London-based artists. We also have an online shop if you want to browse in advance. 

Do you have Wi-Fi?

Yes, we do have free Wi-Fi. Please select ‘Tower Bridge’ to be connected to the internet.

What else can I see in the area?

There is plenty to see near Tower Bridge, including the Tower of London, the View from the Shard, HMS Belfast, and one of the City of London’s most historic attractions, The Monument to the Great Fire of London.

Nearby attractions

Does Tower Bridge still open?

As well as being an iconic landmark, leading tourist attraction and heritage site, Tower Bridge is also a working bridge. It is still raised around 800 times each year - find out when the next Bridge Lift is.

Ask a member of staff for the best watching spot. We're always happy to help!


Are dogs allowed inside the attraction?

Yes, Tower Bridge is one of a few attractions in London that is dog-friendly. We ask that dogs are kept on their lead and supervised at all times during their visit.

At busy times, we may restrict the number of dogs allowed into the attraction, so please make sure to book a (free) ticket for your dog.

Assistance dogs will be allowed in at all times.

Find out more about visiting Tower Bridge with your dog.

Special Tours

Do you run tours at Tower Bridge?

We offer a great range of guided tours, with which you can explore the Bridge’s iconic structure, current exhibitions and magnificent Victorian Engine Rooms.

If you are looking for that something extra special we offer a Behind-the-Scenes tour, where you will be taken to areas which are usually out of bounds to visitors.

Guided tours

Do you offer any special visits for schools?

Our fantastic learning programme offers pupils the chance to explore the history and engineering of this iconic structure and its environment through fascinating hands-on workshops. 

Information for schools

Still have a question? 

Contact us